ctrlcenter®. Computer Support: Security, Repair, & Installation. From initial computer setup and protection to life-long repair needs, Ctrlcenter experts exist to prevent—and solve—any technology crisis.
FREE PC Checkup. A $19.99 value. Online or in store.
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Three Service Options Available:
- In store: Bring in your computer in-store for complete diagnosis and repairs.
- In home/office: Schedule a Ctrlcenter technician on location. Next-day service available in most cases.
- Web based: This product allows you to connect remotely to a Ctrlcenter technician via a broadband internet connection, 24 hours a day, 7 days a week.
And as always, if we can't fix it, you don't pay.
Already Purchased a
web-based service?
Call 877.max.ctrl
to get started.
Security & Performance
Services that will help keep your computer safe and running better than ever.
In-Store Services
Basic Setup $49.99To make sure your computer runs quickly and efficiently, a Ctrlcenter tech:
Basic Setup & Protection$79.99
- Adjusts important hidden settings in your operating system
- Removes unwanted programs
- Checks for the latest operating system performance and security updates
- Creates one (1) additional user account
The service enhances performance and includes:
Premium Setup & Protection$89.99
- Basic Setup package
- Installation and configuration of
McAfee® AntiVirus Plus™ software - Installation and configuration of
Microsoft® Office software*
The service enhances performance and includes:
Platinum Setup & Protection$99.99
- Basic Setup package
- Installation and configuration of
McAfee® Internet Security™ software - Installation and configuration of
Microsoft® Office software*
The service enhances performance and includes:
Platinum Setup, Protection &- Basic Setup package
- Installation and configuration of
McAfee® Total Protection™ software - Installation and configuration of
Microsoft® Office software* - 30 days of ctrlcenter remote support
Data Transfer$129.99
The service enhances performance and includes:
Antivirus/Antispyware- Basic Setup package
- Installation and configuration of
McAfee® Total Protection™ software - Installation and configuration of
Microsoft® Office software* - 30 days of Ctrlcenter remote support
- Transfer of data between your old PC to
your new PC
Installation Starting at $39.99
For ongoing computer protection,
a Ctrlcenter tech will:
Parental Controls $39.99
a Ctrlcenter tech will:
- Install and configure antivirus and
antispyware software - Ensure its compatibility with current software
- Convert, update and resolve any
configuration issues - Customer may select
McAfee® Antivirus Plus™, Internet Security™,
or Total Protection™
To protect your child from accessing inappropriate web content, a Ctrlcenter tech:
- Configures parental security software
that provides detailed activity, monitoring
and reporting
In-Home/Office Services
Computer Setup: PC, All-In-Oneor Laptop $149.99
At your location, a Ctrlcenter tech will:
Tablet Setup $129.99
- Set up newly purchased computer (includes monitor, keyboard, mouse and speakers)
- Install up to two (2) software applications
- Connect up to two (2) existing wired peripheral devices (including printer,
scanner, webcam) - Transfer* of up to 10GB of data files (including photos, music, documents)
- Connect to existing internet connection
- Configure existing email account
- Basic overview of new computer
- Connect tablet to existing wireless network
- Configure printing to existing and compatible networked printer
- Configure existing email account
- Basic overview of new tablet
- Install, configure and update customer-provided Antivirus/Spyware/Phishing software and configure associated firewall and/or web browsing features
- Set up scan and clean process
- Install newly purchased wireless router
- Enable existing internet connection
- Connect up to two (2) existing devices
- Set up file and printer sharing on the devices
- Map network drive where applicable
- Enable standard encryption and
security features
Web-Based (Remote) Services
Wireless/WiredNetwork Installation $89.99
Through a remote connection,
a Ctrlcenter tech will:
PC Setup & File Transfer $99.99
a Ctrlcenter tech will:
- Set up, secure and configure your wired or wireless network
- Enable broadband, file and printer sharing
Through a remote connection,
a Ctrlcenter tech will:
a Ctrlcenter tech will:
- Adjust important hidden settings in your operating system
- Remove unwanted programs
- Check for the latest operating system performance and security updates
- Transfer files from your existing computer to your new computer
- Install McAfee® Total Protection™
security software
Repair & Maintenance
Is your computer locking up? Slow? Sluggish? Crashing? Freezing up? We'll fix you up. Or if it needs a tune-up, we can do that, too.
In-Store Services
PC Checkup & TuneupFree (A $19.99 Value)With our PC Checkup & Tune-up,
a Ctrlcenter tech:
On-Call Tech SupportVaries
Platinum Tuneup$49.99
a Ctrlcenter tech:
- Adjust important hidden settings in your operating system
- Recommend the best solutions to optimize system performance and repair existing software issues
With this comprehensive service,
a Ctrlcenter tech will:
Platinum Tuneup & Protection$79.99
a Ctrlcenter tech will:
- Adjust key settings on your PC to ensure
top performance - Remove unwanted trialware and
startup programs - Configure Microsoft Windows® to automatically download updates
- Create one (1) additional user account
With this comprehensive service,
a Ctrlcenter tech will:
Diagnostic$69.99
a Ctrlcenter tech will:
- Install McAfee® Total Protection™ software
- Adjust key settings on your PC to ensure
top performance - Remove unwanted trialware and
startup programs - Configure Microsoft Windows® to automatically download updates
- Create one (1) additional user account
With this comprehensive service, a Ctrlcenter tech uses the latest diagnostic and resolution techniques to:
Diagnostic & Software Repair$149.99
- Troubleshoot your computer problem
- Recommend appropriate repairs or upgrades
With this comprehensive service, a Ctrlcenter tech uses the latest diagnostic and resolution techniques to resolve your computer software problems by:
Diagnostic, Software Repair & Protection$199.99
- Removing viruses and other malware
- Repairing driver conflicts
- Configuring Microsoft Windows® to automatically download updates
- Performing a light tune-up to improve
system performance
With this comprehensive service, a Ctrlcenter tech uses the latest diagnostic and resolution techniques to resolve your computer software problems by:
Virus Removal 1-Year Subscription*$49.99
- Removing viruses and other malware
- Repairing driver conflicts
- Configuring Microsoft Windows® to automatically download updates
- Performing a light tune-up to improve
system performance - Installing McAfee® Total Protection™ security software
Service includes:
Facilitated Basic Diagnostic$99.99
- 12 months of on-going virus removal support
If we cannot fix the problem in-store, we can expedite your computer to our central repair facility where a Ctrlcenter Master Technician will:
- Repair, update or address any
advanced issue(s) - Ship the repaired computer directly to your home or business
Installation, Data Backup & More
From unlimited data backup to installing printers and other devices, we have a host of services that will get you fixed up.
In-Store Services
Software Installation $29.99After you purchase new software*,
a Ctrlcenter tech:
Data Backup$49.99
a Ctrlcenter tech:
- Install and configure the new software title
- Ensure it is compatible with your
current software - Convert, update and resolve any
configuration issues
This proactive service includes:
Data Transfer$49.99
- Backup of documents, photos, music, email and other important data on your computer to an external hard drive
This proactive service includes:
- Transfer of photos, music, email and
other important data from one computer
to a new one
In-Home/Office Services
Network Printer Setup $129.99At your location, a Ctrlcenter tech will:
Hardware Installation$129.99
- Set up and configure one (1) newly
purchased wired/wireless printer/scanner
on an existing network - Connect up to two (2) workstations
- Demonstrate basic device features
- Print test page
- Neatly dress wires
- Ensure all features are operating to
maximum performance
At your location, a Ctrlcenter tech will:
Operating System Install$179.99
- Install and configure up to two (2) internal and/or external computer components (examples: graphics card, memory upgrade, external or internal add-on hard drive, optical drive, digital camera, music player, non-networked printer or scanner)
At your location, a Ctrlcenter tech will:
Computer Backup/Data Transfer$179.99
- Install new customer-provided Operating System software on existing PC, All-In-One or Laptop
- Install any critical updates, service packs or driver updates
- Connect up to two (2) existing wired peripheral devices (including printer,
scanner, webcam) - Enable existing internet connection
- Boot up and ensure system is functional
At your location, a Ctrlcenter tech will:
backup process.
1-Hour Tech Consultation$119.99
- Transfer data from computer to customer-supplied storage location, including*: cloud storage service, internal or external hard drive, or network-attached storage — OR —
- Back up data from computer to customer-supplied storage location, including*: cloud backup service, internal or external hard drive, or network-attached storage
backup process.
- Learn how to use your PC, software or latest social website with this 1-hour personal consultation. Pick a topic and learn at your own pace on your own computer in the comfort of your home or small office.
Web-Based (Remote) Services
PC Peripheral or Software Setup$49.99Through a remote connection, a Ctrlcenter tech will install any one of the following:
-
Printer
- Ensures your USB printer is functioning to its maximum performance
- Includes setting up on an existing wireless network if the feature is supported by the printer Peripherals
- Any one external hard drive, digital camera, MP3 player or other common peripheral Software Installation
- Ensures one new software* title is compatible with your current software
