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ctrlcenter®. Computer Support: Security, Repair, & Installation. From initial computer setup and protection to life-long repair needs, Ctrlcenter experts exist to prevent?and solve?any technology crisis.

FREE PC Checkup. A $19.99 value. Online or in store. Learn More →

Three Service Options Available:

  1. In store: Bring in your computer in-store for complete diagnosis and repairs.
  2. In home/office: Schedule a tech consultation on location. Next-day service available
    in most cases.
  3. Web based: This product allows you to connect remotely to a technician via a broadband internet connection, 24 hours a day, 7 days a week.

And as always, if we can't fix it, you don't pay.

Already purchased a
web-based service?
Call 877.629.2875
to get started.

Security & Performance

Services that will help keep your computer safe and running better than ever.

In-Store Services

Basic Setup Basic Setup & Protection
The service enhances performance and includes:
  • Basic Setup package
  • Installation and configuration of
    McAfee® AntiVirus Plus™ software
  • Installation and configuration of
    Microsoft® Office software*
*Software must be purchased separately.
Premium Setup & Protection
The service enhances performance and includes:
  • Basic Setup package
  • Installation and configuration of
    McAfee® Internet Security™ software
  • Installation and configuration of
    Microsoft® Office software*
*Software must be purchased separately.
Platinum Setup & Protection
The service enhances performance and includes:
  • Basic Setup package
  • Installation and configuration of
    McAfee® Total Protection™ software
  • Installation and configuration of
    Microsoft® Office software*
  • 30 days of technical services remote support
*Software must be purchased separately.
Platinum Setup, Protection &
Data Transfer
The service enhances performance and includes:
  • Basic Setup package
  • Installation and configuration of
    McAfee® Total Protection™ software
  • Installation and configuration of
    Microsoft® Office software*
  • 30 days of technical services remote support
  • Transfer of data between your old PC to
    your new PC
*Software must be purchased separately.
Antivirus/Antispyware
Installation
For ongoing computer protection,
a tech expert will:
  • Install and configure antivirus and
    antispyware software
  • Ensure its compatibility with current software
  • Convert, update and resolve any
    configuration issues
  • Customer may select
    McAfee® Antivirus Plus™, Internet Security™,
    or Total Protection™
Parental Controls
To protect your child from accessing inappropriate web content, a tech expert:
  • Configures parental security software
    that provides detailed activity, monitoring
    and reporting

In-Home/Office Services

Computer Setup: PC, All-In-One
or Laptop
At your location, a tech expert will:
  • Set up newly purchased computer (includes monitor, keyboard, mouse and speakers)
  • Install up to two (2) software applications
  • Connect up to two (2) existing wired peripheral devices (including printer,
    scanner, webcam)
  • Transfer* of up to 10GB of data files (including photos, music, documents)
  • Connect to existing internet connection
  • Configure existing email account
  • Basic overview of new computer
*The term transfer does not apply to any applications present on an existing computer.
Tablet Setup
  • Connect tablet to existing wireless network
  • Configure printing to existing and compatible networked printer
  • Configure existing email account
  • Basic overview of new tablet
Antivirus / Antispyware Installation
  • Install, configure and update customer-provided Antivirus/Spyware/Phishing software and configure associated firewall and/or web browsing features
  • Set up scan and clean process
Wireless Network Setup
  • Install newly purchased wireless router
  • Enable existing internet connection
  • Connect up to two (2) existing devices
  • Set up file and printer sharing on the devices
  • Map network drive where applicable
  • Enable standard encryption and
    security features

Web-Based (Remote) Services

Wireless/Wired
Network Installation
Through a remote connection,
a tech expert will:
  • Set up, secure and configure your wired or wireless network
  • Enable broadband, file and printer sharing
PC Setup & File Transfer
Through a remote connection,
a tech expert will:
  • Adjust important hidden settings in your operating system
  • Remove unwanted programs
  • Check for the latest operating system performance and security updates
  • Transfer files from your existing computer to your new computer
  • Install McAfee® Total Protection™
    security software

Repair & Maintenance

Is your computer locking up? Slow? Sluggish? Crashing? Freezing up? We'll fix you up. Or if it needs a tune-up, we can do that, too.

In-Store Services

PC Checkup & Tuneup On-Call Tech Support Platinum Tuneup Platinum Tuneup & Protection
With this comprehensive service,
a tech expert will:
  • Install McAfee® Total Protection™ software
  • Adjust key settings on your PC to ensure
    top performance
  • Remove unwanted trialware and
    startup programs
  • Configure Microsoft Windows® to automatically download updates
  • Create one (1) additional user account
Diagnostic Diagnostic & Software Repair Diagnostic, Software Repair & Protection
With this comprehensive service, a tech expert uses the latest diagnostic and resolution techniques to resolve your computer software problems by:
  • Removing viruses and other malware
  • Repairing driver conflicts
  • Configuring Microsoft Windows® to automatically download updates
  • Performing a light tune-up to improve
    system performance
  • Installing McAfee® Total Protection™ security software
Virus Removal 1-Year Subscription*
Service includes:
  • 12 months of on-going virus removal support
*May only be purchased with in-store PC Setup service or Full System Diagnostic & Software Repair service that includes AV protection.
Facilitated Basic Diagnostic
If we cannot fix the problem in-store, we can expedite your computer to our central repair facility where a Master Technician will:
  • Repair, update or address any
    advanced issue(s)
  • Ship the repaired computer directly to your home or business

Installation, Data Backup
& More

From unlimited data backup to installing printers and other devices, we have a host of services that will get you fixed up.

In-Store Services

Software Installation Data Backup Data Transfer

In-Home/Office Services

Network Printer Setup
At your location, a tech expert will:
  • Set up and configure one (1) newly
    purchased wired/wireless printer/scanner
    on an existing network
  • Connect up to two (2) workstations
  • Demonstrate basic device features
  • Print test page
  • Neatly dress wires
  • Ensure all features are operating to
    maximum performance
Hardware Installation
At your location, a tech expert will:
  • Install and configure up to two (2) internal and/or external computer components (examples: graphics card, memory upgrade, external or internal add-on hard drive, optical drive, digital camera, music player, non-networked printer or scanner)
Operating System Install
At your location, a tech expert will:
  • Install new customer-provided Operating System software on existing PC, All-In-One or Laptop
  • Install any critical updates, service packs or driver updates
  • Connect up to two (2) existing wired peripheral devices (including printer,
    scanner, webcam)
  • Enable existing internet connection
  • Boot up and ensure system is functional
Computer Backup/Data Transfer
At your location, a tech expert will:
  • Transfer data from computer to customer-supplied storage location, including*: cloud storage service, internal or external hard drive, or network-attached storage
  • — OR —
  • Back up data from computer to customer-supplied storage location, including*: cloud backup service, internal or external hard drive, or network-attached storage
*High speed connection required for any cloud backup/transfer. Provider will depart upon successfully configuring and initiating the
backup process.
1-Hour Tech Consultation
  • Learn how to use your PC, software or latest social website with this 1-hour personal consultation. Pick a topic and learn at your own pace on your own computer in the comfort of your home or small office.

Web-Based (Remote) Services

PC Peripheral or Software Setup
Through a remote connection, a tech expert will install any one of the following:
    Printer
  • Ensures your USB printer is functioning to its maximum performance
  • Includes setting up on an existing wireless network if the feature is supported by the printer
  • Peripherals
  • Any one external hard drive, digital camera, MP3 player or other common peripheral
  • Software Installation
  • Ensures one new software* title is compatible with your current software
*Software not included.
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